Privacy Policy

NLL Travels is a personalized international travel concierge service owned and operated by NLL Communications LLC. This policy explains how we collect, use, share and protect your personal information when you use our website, speak with us, or plan or book travel with us.

If you have questions about this policy or the information we hold about you, you can reach us at any time through the Contact page on our website.

We collect only the information we need to plan and manage your trip. Depending on how you use our services, this may include:

• Contact details, such as your name, email address and telephone number.
• Trip details, such as your destination, travel dates, party size, children's ages, budget and travel preferences.
• Communications between you and our team, including AI Travel Concierge conversations.
• Booking details, such as names as they appear on travel documents, and information required by airlines, hotels and other travel suppliers.
• Payment information is processed through secure online payment systems; NLL Travels does not store your full card numbers.
• Basic technical information about how you use our website, such as pages visited, in aggregate form.

We use your information to plan and book your trip, respond to your enquiries, prepare your personalized quote and payment agreement, process your payments, provide support before and during your trip, and keep you informed about your booking.

We may also use aggregate, non-identifying information to improve our website and services. We do not sell your personal information, and we do not use your information for unrelated advertising.

We share your personal information only as needed to provide our services:

• With airlines, hotels and other travel suppliers in order to research, reserve and confirm the arrangements you approve.
• With payment processors to securely collect the payments due under your personalized agreement.
• With service providers who help us operate our website and communications, under instructions to use your information only on our behalf.
• When we are required to do so by law or to protect our rights.

We do not sell or rent your personal information to anyone.

We keep your personal information only as long as we need it to provide our services, meet legal and accounting obligations, and handle any questions about your booking. When we no longer need it, we delete it or remove identifying details.

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to ask us what personal information we hold about you, to ask us to correct it, or to ask us to delete it. You may also have the right to object to certain uses or request that we not sell or share your personal information — which we do not do in any event.

To exercise any of these rights, contact us through the Contact page on our website. We will respond as required by applicable law.

Our services are intended for adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

We may update this policy from time to time. The effective date at the top of this page shows the current version.

NLL Travels is owned and operated by NLL Communications LLC. For any privacy question or request, contact us through the Contact page on our website.