Payment & Cancellation Policy

NLL Travels directly provides and manages its own monthly payment plans for eligible bookings. When your trip qualifies, an NLL plan can cover the complete eligible cost of both your flight and accommodation, spread across a personalized monthly payment schedule.

NLL Travels does not run a credit check, does not review your credit score and does not require proof of income for its payment plans. Your personalized agreement is the written record of the exact terms that apply to your trip.

An eligible payment plan can cover the complete cost of your round-trip flight and accommodation booked through NLL Travels.

Activities, attraction tickets, tours and excursions cannot be included in an NLL Travels payment plan. These must be paid for separately, and booking assistance for them may be added for an additional NLL booking fee.

Your initial payment will generally be approximately 20% (~20%) of the complete eligible flight-and-accommodation package price. NLL Travels will determine and confirm the exact initial payment, monthly payment amounts and due dates in writing before requesting payment.

After the initial payment, you choose the number of monthly payments that works for you, provided the complete eligible balance can be paid no later than the required deadline. NLL calculates the initial payment and each monthly payment amount using the complete eligible flight-and-accommodation cost and the number of payments you select, and confirms the agreed schedule in writing before you make your first payment.

Some supplier deadlines may require the balance to be paid earlier, and booking closer to departure may substantially reduce the number of monthly payments available or require payment in full.

The complete balance must normally be paid no later than one month before departure. Some travel arrangements may require an earlier deadline, which will be explained before booking.

If a supplier's deadline requires the balance sooner, your personalized agreement will show the earlier date, and your schedule will be calculated to meet it.

Each payment is due on the date listed in your personalized payment agreement.

Every scheduled monthly payment includes a three-calendar-day grace period. Payment must be received before that grace period ends.

If payment has not been received by the end of the three-day grace period, the booking will be cancelled.

If a booking is cancelled because of nonpayment, the cancellation and payment consequences described in your personalized agreement apply. Customers will not be required to make any further payments after cancellation.

All time periods below are measured from the applicable booking date shown in your personalized agreement and apply to payments made toward eligible flights and accommodation.

• Within 24 hours of booking: receive a full refund of eligible payments made toward flights and accommodation.
• After 24 hours, within 90 days of booking: receive a refund of payments made toward the eligible flight-and-accommodation package, except the initial payment.
• More than 90 days after booking: all payments made toward the eligible flight-and-accommodation package are forfeited, but no further payments are required.

Service-tier planning fees are separately refundable within 24 hours of paying the planning fee, and non-refundable after that period.

Eligible payments made toward flights and accommodation are fully refundable when the booking is cancelled within 24 hours, whether those travel costs were paid in full or through an NLL Travels monthly payment plan.

For eligible flights and accommodation paid in full, cancellation requests made after the first 24 hours are subject to your personalized agreement and applicable supplier conditions.

Service-tier planning fees are one-time fees for NLL's planning and assistance. They are fully refundable when the planning service is cancelled within 24 hours of payment. After 24 hours, planning fees are non-refundable. The 24-hour, 90-day and later cancellation windows above describe payments made toward eligible flights and accommodation only.

All bookings remain subject to the applicable airline, hotel and travel supplier's availability, change, cancellation and refund conditions. The relevant terms will be included in your personalized agreement.

Travel protection is strongly recommended and is not included unless specifically stated in your quote.